Returns, Refunds & Exchanges


We have a 30-day refund policy and do not offer extensions on the return period.


Returns will only be accepted if the product/products are unused and in the original packaging.


We aim to process all refunds within 5 business days of receiving return item(s), but during busy periods
please allow up to 10 business days for your refund to be processed. 


We cannot offer exchanges on your products – but all accepted returns will be refunded.


All returns are processed by our fulfillment partner Rapid Pack.


How do I check the status of my order and refund?

You can login to your account to check your order status: Account – Birchbury


Email us at support@Birchbury.co.uk if you have issues.