After receiving your order confirmation email, all orders are processed within 3 to 14 business days (excluding weekends and holidays).
Note that the lead time to pick & pack an order is different from shipping time.
You will receive another notification when your order has shipped.
Most orders are shipped within a week but orders can take up to 14 days to ship due to natural disasters or high-volume orders due to holidays.
Domestic Shipping Rates and Estimates
We offer free economy shipping for all UK orders.
Local delivery
We do not offer local delivery.
In-store pickup
We do not offer in-store pickup.
International Shipping
We do not offer international shipping. Birchbury shoes are also available in the USA, Canada, Australia & New Zealand.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. You can login to your account to check your order status:
Refunds, returns, and exchanges
You can return/exchange your orders from 30 days of purchase. You are required to return the product in order to receive a refund. More information on returns is here: https://birchbury.co.uk/pages/returns/
